Returns Policy

Cancellations (Up to 7 days after delivery)

You can cancel your order at any point during the first seven days following the Delivery of your order. It's up to you to return the tiles to us at your own expense - but if we receive them in a resalable condition, you will receive a FULL REFUND on your order . If you can't get the tiles back to us, we can arrange to pick them up. If we collect the tiles and they are in resalable condition, you will receive a FULL REFUND, minus our collection charge. For further details please contact our Customer Service Team 0141 882 3245.

Can I return a full box of tiles? (Standard Product)

Yes! So long as it's a complete box of tiles and they are in good condition, and are able to be re-sold. You can return complete boxes of tiles to the Company within 1 calendar month of delivery. If you return the goods in good condition, we will issue a FULL REFUND (excluding the original delivery charge and a re-stocking fee) - or further details please contact our Customer Service Team 0141 882 3245

How do I return my tiles?

You should return goods using conventional haulage at your own expense, and should not use Express or Special Transportation services, unless specifically agreed with the Company, in writing, prior to the goods being returned.

I can't return the tiles myself. What happens now?

If you can't arrange the return of the goods, Croc a Tile can arrange the collection. We'll deduct the collection costs from the refunded amount. Please liaise with our friendly Customer Services Team for the cost of returning the goods. Alternatively, if you are able to return goods yourself in a resalable condition, a FULL Refund (excluding the original DELIVERY charge) will be issued. Quick Note: we can't re-imburse the costs associated with the return of the goods.

When will I get my money back?

Refunds will be processed as a priority. However, the administration may take up to 3-5 working days to complete. Additionally, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on your statements. However, it may be possible to improve on these timings by contacting your Bank / Card account company.