Click & Collect
We are making your shopping experience at Crocatile more convenient for you with our Click & Collect Service.
- It’s Simple - browse our range of tiles online and add the tiles you want to your basket
- It’s Convenient - pay in advance and collect them from our Hillington depot
- It’s Free - no extra delivery charge, just buy online and we’ll get your order ready for collection
- It’s Fast - we can have your order ready the same day - and usually within an hour of ordering!
How to place a Click & Collect order
Just shop online as usual. When you go to the online checkout, choose Collect from our Hillington Store. You'll only see this option if everything in your basket is available for Click & Collect delivery.
In-store collection is free on all orders, regardless of value.
A store colleague will email you to confirm when your order can be collected.
Delays to your collection time
The majority of orders will be ready the same day and usually within an hour of purchasing but unforeseen problems such as bad weather, busy periods - including Sale, Black Friday, Christmas etc. - can delay this. Please wait for our email saying your order’s ready to pick up before coming to collect it.
We'll email you when your order's ready to collect
When your order is ready for collection, we'll send you an email to let you know it's ready to be collected.
The majority of orders are ready the same day but please wait for your email just in case.
Come to our Hillington Depot within 14 days
Our Find our Store page will show you where our depot is – or you can just give us a call on: 0141 882 3245.
If you haven't collected your order after seven days, we'll send you an email to remind you.
If you still haven't collected your order after 14 days, we'll cancel your purchase. After that, we'll refund you, which should take 3–5 working days to reach your account.
What to bring when you come to collect
When you come to pick up your order, please bring:
- The email we sent saying it’s ready for collection – as a print-out or on your phone, tablet or laptop.
- Some photo ID.